Refund Policy
Thank you for choosing us for your shopping needs. We understand the importance of your purchase decisions and want to ensure your utmost satisfaction. However, it's important to note that all purchases made with us are considered final. To maintain the highest level of customer satisfaction while balancing our business needs, we have a specific policy for refunds that we kindly ask you to review.
Refund Eligibility:
- Defective Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately at hello@fidgettrigger.com. Our dedicated customer support team is committed to resolving such issues swiftly and will guide you through the return process to ensure a satisfactory resolution.
- Unshipped Orders: If your order has not yet been shipped and you wish to cancel it, please reach out to us at the earliest opportunity. We will verify the status of your order and proceed with the cancellation and refund if applicable.
Process for Requesting a Refund: To initiate a refund request, please email us at hello@fidgettrigger.com with your order details and a brief explanation of the issue. Our customer support team will respond promptly to assist you further.
Conditions:
- The request for a refund due to defect must be made within 30 days of receiving your product.
- For unshipped orders, requests must be made before the shipping confirmation is issued.
Please note, for all other circumstances outside these specific conditions, we are unable to offer refunds. We encourage you to review your selections carefully before making a purchase to ensure they meet your needs and expectations.
We are here to assist you with any questions or concerns you may have. Please do not hesitate to contact us at hello@fidgettrigger.com. Your satisfaction is our top priority, and we strive to ensure a smooth and enjoyable shopping experience.
Thank you for your understanding and cooperation.